Self-service solution AND AUTOMATION

SKA’s New Solution Helps over 500 Driving Schools and 21,000 Students

Storkøbenhavns Køretekniske Anlæg A/S is one of Zealand’s largest businesses within driving technique facilities and courses for driving school students.

In collaboration with us, they have developed a new business-critical self-service solution that digitizes their operations and helps more than 600 driving schools and 21,000 students annually.

Challenge

Storkøbenhavns Køretekniske Anlæg’s existing system was outdated and nearing the end of its service life. With over 600 driving schools and around 21,000 students annually, it was crucial to find a stable and future-proof solution – otherwise, they risked operational disruptions, inefficiency, and losing market share to competitors.

Plan

The plan for developing the new self-service solution was divided into four phases, each with its main purpose and several sub-purposes. This made it possible to deliver several sub-deliveries along the way and thus collect continuous feedback and test new functions as they were developed.

Result

The result was a new user-centered self-service solution that reduces incorrect bookings and manual work, increases security with advanced user management, and makes it easier for driving instructors and students to book courses. Finally, the system makes it easier to scale the business.

Problem

Limited by outdated system

Storkøbenhavns Køretekniske Anlæg (SKA) came to us because their old system could no longer support daily operations or implement new ones. This put a stop to their opportunities to develop their business.

At the same time, the system was characterized by time-consuming and manual processes. Among other things, there was no connection between their old solution and their accounting system, which made bookkeeping difficult and made it difficult to get an economic overview.

Another major challenge was when driving schools and their students had to book courses. The booking process was very time-consuming, as each individual student booking required a separate, individual process. In addition, it was difficult to coordinate cars, motorcycles, rooms and courses across several driving technique facilities.

Finally, they did not have the option of differentiating user rights, depending on whether you are an SKA administrator, track manager, instructor or driving school.

Results

Business-critical Self-Service Solution

Easy Self-Service Solution For

21.000

students annually

Easier Workflow For

600-700

driving schools

The new self-service solution brings together all the driving technique facilities on one platform. This has made it possible for 600-700 driving schools and 21,000 annual students to book courses easily and quickly. This has resulted in fewer incorrect bookings and thus less need for manual control work.

The new solution includes a shopping cart function, so customers can add multiple bookings to the cart and make multiple student bookings at a time – something that both the administration and customers have been very happy with.

In addition, the new system has an advanced user management function, which allows precise control over access levels for different user groups, which increases security and efficiency in the organization.

Another important function is the E-conomic and NETS Easy integration, which has eased the work process for the accounting department by automatically sending invoices and ensuring that the prices match the current prices. In addition, it has ensured compliance with the Danish Business Authority’s requirements for digital bookkeeping.

Collaboration

Sub-projects and continuous feedback

Our collaboration with SKA has been close and constructive. By working in smaller sub-projects, we were able to quickly adapt to their priorities, needs and feedback. This agile work process has been crucial to the project’s success and minimized the risk of errors.

The ongoing dialogue with management, board members and key personnel ensured that the solution matched the customer’s strategic goals and operational requirements.