We have a dedicated service team
WordPress maintenance by a full-time support team
You get a dedicated service team that is not booked for projects and other tasks. We handle requests within 48 hours, and critical errors can be addressed within 2 hours.
Vi supporterer alle typer af virksomheder
Talk directly to the specialist
We have +10 colleagues dedicated to service
What can you expect from our service?
- Ongoing security and maintenance updates
- Dedicated server for hosting
- Free support from dedicated service team
- Daily automatic backups and malware scans
- Unlimited fixes for critical errors on the website
- Monitoring of cookie compliance and performance
- Option for 24/7 support
Price Examples for our Service Agreements
To make it easy, we have created 3 price examples so you can get an idea of how we can put together your service agreement.
Get piece of mind
This is included in a service agreement
with Morningtrain
Here you see the services included in our service agreement at a fixed price, where we maintain your WordPress solution.
Free Support and easy ticket system
We provide you with free support both by email and phone, so we can help with critical errors and support your WordPress solution.
Scalable and secure web hosting
We host your WordPress pages and ensure that scaling happens without additional charges. We also perform daily backups and malware scans.
Security updates
We perform security updates on your WordPress solution, conduct QA after updates, and ensure it’s protected against cyber attacks.
Established SLAs
We have established a set of SLAs that we prioritize meeting, so you always know what to expect in our collaboration.
Monitoring of WordPress site
We continuously monitor cookies, error logs, and report when actions are required. If it’s critical, we just solve it.
PHP updates
We update PHP versions continuously to ensure it’s always compatible and secure.
Performance monitoring
We monitor the speed of your solution and proactively provide feedback for actions quarterly.
Option for on-call phone
We offer access to our on-call phone outside normal business hours, and you can also get dedicated emergency response if you need it.
We always build further when it makes sense
We can build upon and maintain +85% of all WordPress pages
We only build new digital solutions when it makes sense investment-wise. We therefore always conduct a thorough assessment of whether the existing foundation is stable enough.
For example, if you only need new blocks, we code Gutenberg blocks, and we build integrations into a plugin. If the foundation is too fragile, you’ll get a thorough explanation of why.
1900
+Tasks solved in our ticket system to date
99
,8%Average uptime on our solutions
150
+Solutions are serviced by us to date
4
.8 scoreTop score on Google reviews
4
.8 scoreOur score on Trustpilot is just as high
OPERATION OF COMPLEX SETUP
Varde Municipality’s +40 websites now run securely and quickly
Varde Municipality needed a secure and scalable operational setup for all their websites in the municipality.
These WordPress websites are visited daily by many citizens as they contain important information.
A stable and scalable operational setup is therefore necessary for Varde Municipality, and we are proud to be able to deliver this.
easy to move forward
Here’s the process when we take over a WordPress solution
You’ll go through four easy steps when we take over your WordPress solution. We do this to ensure that your wishes are fulfilled as quickly as possible.
Step 1: Review and report
We start with a thorough review of your WordPress solution. We analyze the code for strengths, weaknesses, and improvements. This becomes our first plan together. We also estimate wishes for new tasks if you already have them.
After the review, you get everything in a comprehensive report. The report costs 7,500 kr.
Step 2: Migration or new web
Based on our report, we advise you on the best strategy from here – whether it’s migrating your current solution and optimizing it, or creating a new WordPress website. This decision is especially based on your goals, budget, and long-term plans. We help you make the best choice for your business.
Step 3: Optimization of the solution
If it turns out that it makes the most sense to migrate your solution to us, we solve the necessary optimizations before your service agreement can take effect. These will be optimizations that make your website up-to-date in terms of performance, security, and versioning.
Step 4: Welcome to Morningtrain
Everything is now ready for you to take advantage of the benefits at Morningtrain and your service agreement. You will now be trained in our Ticket system, receive invitations to customer events, get ongoing sparring with a business developer, and know that your solution is serviced and monitored continuously.
Ticket system for your new requests
Efficient and quick collaboration on new features and requests
We have created an efficient platform – our Ticket system – where we solve your requests for new wishes as well as errors and deficiencies in your digital solution.
Here, you as a customer can have full overview together with your Morningtrain developer. This way, we ensure that the right tasks are solved at the agreed time and budget.
Meet some WordPress experts
Should I take a look at your current setup?
Hi, my name is Steffen, and I’m happy to have a non-binding chat with you to see how we can help you further with maintaining your WordPress solution.