b2b service platform

New B2b Platform Digitizes Document Management

Ammongas (European Energy A/S) supplies customized environmental technology systems for air and gas purification, odor removal, biogas upgrading, and separation and distillation of ammonia. They have an office just outside Copenhagen but are part of European Energy, which is a global player in green energy.

We have built a new B2B service platform that has digitized their document management and streamlined their service at more than 40 plants in Northern Europe.

Problem

When Ammongas came to us, their problem was that they had to manually maintain their system for service reports, guides and checklists. With over 40 plants in Northern Europe, the manual approach required a disproportionate amount of time. They were therefore looking for a digital solution that could automate the process.

Plan

We divided the project into sprints so that we could deliver continuously and fine-tune the solution based on feedback. The result was a complete solution in just three months, which supports Ammongas’ goal of improving customer satisfaction and significantly reducing administration time.

Result

We created a new solution based on Laravel Nova – a flexible administration panel that is both user-friendly and can grow with Ammongas’ needs. With different user roles, their team can now upload documents easily, while customers can quickly find the material they need.

Better User Experience for Ammongas’ Customers

Streamlined Service On

Via digital document management

+40

plants

With the new service platform, we have created a structure that makes it easy for Ammongas’ employees to keep track of whether the necessary documentation is available for each plant.

This makes the process easier and less time-consuming for employees, freeing up time for more value-creating activities.

At the same time, it provides better customer satisfaction because customers always have easy access to the documentation they need.

Visit Ammongas’ website

Results

Automation of manual work

We have helped Ammongas to automate their manual maintenance of the systems, which they previously spent a very long time on. This has freed up time for more value-creating tasks.

In addition, we have used user management to make it possible for Ammongas’ team to gain access to upload documentation, while their service engineers can now find exactly the documents they need on each plant.

Ammongas’ new service platform now allows them to scale and grow in line with their needs.

Learn more about process automation

Collaboration

Open dialogue and continuous sparring

The collaboration was characterized by open dialogue, which was especially a result of our sprint process. The whole purpose of this approach is to continuously get feedback from the customer, so we have the opportunity to continuously adapt the system.

In this way, we continuously ensured that we met Ammongas’ needs precisely. It was a dynamic and flexible process that quickly created value. We were able to deliver a complete solution after just three months.